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The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments, by Diane K. Kovacs. New York, NY: Neal-Schuman, 2007. 132p. $65.00. ISBN 1–55570–598–7. LC 2006035099. |
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| Authors: | The Virtual Reference Handbook: Interview Information Delivery Techniques for the Chat E-Mail Environments |
| Institution: | aBelk Library & Information Commons, P.O. Box 32026, Appalachian State University, Boone, NC 20608-2026. |
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