Benchmarking reference services: step by step |
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Authors: | Buchanan H S Marshall J G |
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Institution: | Roberg B. Greenblatt, M.D. Library, Medical College of Georgia, Augusta 30912, USA. hbuchana@mail.mcg.edu |
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Abstract: | This article is a companion to an introductory article on benchmarking published in an earlier issue of Medical Reference Services Quarterly. Librarians interested in benchmarking often ask the following questions: How do I determine what to benchmark; how do I form a benchmarking team; how do I identify benchmarking partners; what's the best way to collect and analyze benchmarking information; and what will I do with the data? Careful planning is a critical success factor of any benchmarking project, and these questions must be answered before embarking on a benchmarking study. This article summarizes the steps necessary to conduct benchmarking research. Relevant examples of each benchmarking step are provided. |
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