| 高校教学质量管理体系应用效果评价——基于ISO9000标准 |
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| 引用本文： | 陈福洲,周江华,徐庭留.高校教学质量管理体系应用效果评价——基于ISO9000标准[J].宁波大学学报(教育科学版),2011,33(6):49-52. |
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| 作者姓名： | 陈福洲 周江华 徐庭留 |
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| 作者单位： | 宁波大学海运学院,浙江宁波,315211 |
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| 基金项目： | 浙江省新世纪高等教育教学改革项目，宁波市航运与港口物流专业群项目 |
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| 摘 要： | 针对已建立基于ISO9000标准教学质量管理体系的高校在体系应用效果评价方面存在的不足,提出一种评价方案。该方案以浙江省某高校为例,从顾客（学生）满意角度出发,根据美国著名管理学家潘拉索拉曼等人指出的服务质量5要素,设计出高校教学质量管理体系应用效果评价指标和调查问卷,应用差距分析模型,结合里克特等级度量法对问卷调查数据进行分析,据此评价ISO9000标准在高校教学管理中的应用效果。
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| 关 键 词： | ISO9000质量体系 教学管理 应用效果评价 |
Effeciency Evaluation in College Teaching Quality Management Based on ISO9000 |
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| CEHN Fu-zhou,ZHOU Jiang-hua,XU Ting-liu.Effeciency Evaluation in College Teaching Quality Management Based on ISO9000[J].Journal of Ningbo University(Educational Science Edition),2011,33(6):49-52. |
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| Authors: | CEHN Fu-zhou ZHOU Jiang-hua XU Ting-liu |
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| Institution: | (Maritime College,Ningbo University,Ningbo 315211,China) |
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| Abstract: | This paper aims to propose an evaluation scheme based on its analysis of the problems with the efficiency evaluation in the college quality management system on ISO9000.With a case study of the colleges and universities in Zhejiang Province,it designs questionnaires and evaluation indexes of application efficiency in view of customer（student） satisfaction,according to 5 elements of service quality suggested by American management expert Parasmaman et al.And the research refers to a gap analysis model to analyze the data on Richter rating metric method,in order to demonstrate the efficiency of the application of ISO9000 quality system. |
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| Keywords: | ISO9000 quality system teaching management application efficiency evaluation |
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